Garhwal Post Bureau
During the review, the Chief Minister interacted with complainants and instructed officials to resolve their issues at the earliest. He directed that grievances of disaster-affected individuals be given top priority. He further instructed all District Magistrates to review CM Helpline cases every week, Secretaries, twice a month, and the Chief Secretary once every month. Cases pending for more than three months must be resolved through a special drive.
The Chief Minister emphasised that District Magistrates must regularly conduct public interaction programmes for prompt grievance redressal and warned that accountability will be fixed against officials who fail to address complaints within the stipulated time. He also directed that works related to damaged utility lines and protective walls in disaster-affected areas be taken up on priority and reports be submitted promptly. He reiterated that a grievance will be considered resolved only when the complainant is fully satisfied.
ITDA Director Gaurav Kumar presented detailed information on the complaints received through the CM Helpline and the actions taken by various departments. It was informed during the meeting that the majority of complaints were related to Uttarakhand Drinking Water, Home Department, and Energy.
